Return & Refund Policy

1. Overview

At Ideal Dose Coffee, we take great care in sourcing, roasting, and packaging our specialty coffee. Because our products are consumable food items, we handle returns on a case-by-case basis to ensure every customer receives the quality they expect. This policy applies to all orders delivered within the United Arab Emirates.

2. Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or is not what you ordered, please contact us within 48 hours of delivery. We will arrange a replacement or a full refund at no cost to you. To help us resolve the issue quickly, please include:

• Your order number (e.g. IDC-YYYYMMDD-0000)
• A clear photo of the damaged or incorrect item
• A short description of the issue

3. Eligibility for Returns

Due to the consumable nature of coffee, we accept returns only when the item is damaged, spoiled, or incorrect. To be eligible, the product must be unused and in its original packaging, and the request must be made within 48 hours of delivery.

4. Non-Returnable Items

The following are not eligible for return or refund:

• Coffee that has been opened, brewed, or partially consumed
• Orders reported after the 48-hour window
• Items purchased during a sale or with a promotional discount that were correctly delivered and undamaged

5. How to Request a Return

To start a return, email us at info@idealdoseuae.com or contact us through our Contact page with your order number and details of the issue. We will review your request and respond within 1–2 business days.

6. Refunds

Once your return is approved, we will process the refund to your original payment method within 5–10 business days. For Cash on Delivery orders, refunds are issued via bank transfer to an account you provide. Shipping costs for approved damaged or incorrect orders are fully refunded.

7. Shipping Returns

For approved returns, we will provide instructions on how and where to send the item. Return shipping costs for damaged or incorrect items are covered by Ideal Dose Coffee. Items returned without prior approval may not be accepted.

8. Exchanges

We only replace items that are damaged, spoiled, or incorrect. If you need to exchange an item for the same product, follow the return process in section 5 above.

9. Cancellations

Orders can be cancelled free of charge before they are roasted, packed, or dispatched. Once an order has been processed or shipped, it can no longer be cancelled, and the standard return policy applies.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

• Email: info@idealdoseuae.com
• WhatsApp / Phone: +971 50 274 4275
• Operating area: United Arab Emirates